About Druva
The cloud-based backup platform for modern businesses
Key Highlights
- Founded in 2008 with headquarters in Santa Clara, CA
- Raised $475 million in Series G funding
- Over 17 million daily backups through the Druva Data Resiliency Cloud
- Serves thousands of enterprise clients including Samsung and Hulu
Druva, headquartered in Santa Clara, CA, is a leading cloud-based backup SaaS platform that protects vital business data for thousands of enterprise clients, including Samsung, Hulu, and DHL. Founded in 2008, Druva has raised $475 million in funding across multiple rounds, including Series G, and is...
π Benefits
Druva offers comprehensive healthcare and mental health programs, competitive compensation, equity options, and generous paid family leave policies. E...
π Culture
Druva fosters a culture focused on data protection and security, emphasizing the importance of cloud technology in todayβs business landscape. The com...
Overview
Druva is hiring a Senior Customer Success Manager to ensure the success of their largest Enterprise customers. You'll manage post-sale experiences and build strong relationships. This role requires strong relationship-building and technical skills.
Job Description
Who you are
You have a proven track record in customer success management, particularly with enterprise clients, and you excel at building strong relationships that foster customer loyalty and satisfaction. Your technical acumen allows you to understand complex data security solutions, enabling you to effectively communicate value to clients and address their needs. You thrive in collaborative environments, working closely with cross-functional teams to ensure that customer feedback is integrated into product development and service enhancements. You are proactive in identifying potential issues and are skilled at developing strategies to mitigate risks and enhance customer experiences. Your ability to analyze customer data and derive actionable insights is a key asset in driving customer success and retention. You are passionate about helping customers achieve their goals and are committed to delivering exceptional service.
What you'll do
In this role, you will be responsible for managing the post-sale experience for Druva's largest Enterprise customers, ensuring they derive maximum value from the Druva Data Security Cloud. You will collaborate with the Global Customer Services team, including Technical Support Engineers and Professional Services Consultants, to address customer inquiries and technical challenges. Your focus will be on building long-term relationships with clients, understanding their unique needs, and providing tailored solutions that enhance their data protection strategies. You will also play a critical role in driving customer adoption of Druva's services, identifying opportunities for upselling and cross-selling, and contributing to revenue growth. Regularly engaging with customers to gather feedback and insights will be essential in shaping the future of Druva's offerings and ensuring customer satisfaction.
What we offer
Druva offers a comprehensive benefits program, including health and wellness benefits, a 401(k) retirement plan, and life and disability insurance coverages. We prioritize putting our people first and fostering a creative and stimulating work environment that encourages professional growth and development. You will have the opportunity to work with a talented team dedicated to delivering the most reliable data protection service in the world, and you will be part of a company that is trusted by nearly 7,500 customers globally. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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