About Axon
Empowering law enforcement with advanced technology
Key Highlights
- Over 18,000 law enforcement customers worldwide
- Headquartered in Scottsdale, Arizona
- Offers body cameras and evidence management solutions
- 1,500+ employees dedicated to public safety technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
π Benefits
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
π Culture
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Customer Success Manager β’ Senior
Axon β’ North Carolina - Remote
Overview
Axon is hiring a Senior Customer Success Manager to build long-term partnerships with larger customers. You'll work closely with clients to understand their needs and help them achieve their operational goals. This role requires strong communication and project management skills.
Job Description
Who you are
You have a proven track record in customer success management, with experience in building strategic partnerships and understanding client workflows. You excel in communication and are adept at engaging with diverse stakeholders to ensure customer satisfaction and operational efficiency. Your ability to analyze customer needs and provide tailored solutions sets you apart. You are comfortable wearing multiple hats, from project management to consulting, and thrive in a collaborative environment.
You understand the importance of customer feedback and can translate it into actionable insights for product development. Your experience in working with cross-functional teams allows you to influence internal roadmaps effectively. You are committed to helping customers achieve their goals and are passionate about driving real change through your work.
What you'll do
As a Senior Customer Success Manager at Axon, you will be the main point of contact for larger customers, engaging with them regularly to understand their needs and challenges. You will provide best practices and guidance to help them maximize the value of Axonβs products. Your role will involve collaborating with various internal teams to relay customer insights that influence product development and strategy. You will also manage projects that enhance customer efficiency and confidence in their daily workflows. Your ability to travel up to 30% will allow you to meet clients in person and strengthen those relationships.
What we offer
At Axon, you will be part of a mission-driven company that values your contributions and encourages personal growth. We offer a supportive work environment where you can thrive and make a meaningful impact. Our culture emphasizes collaboration, innovation, and a commitment to protecting life through technology. You will have opportunities for professional development and the chance to work on projects that matter to you and the communities we serve.
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