Technical Support • Entry-Level

Who you are

You have a strong understanding of technical support processes and are eager to help customers resolve issues effectively. You possess excellent problem-solving skills and can identify root causes of technical problems. Your communication skills allow you to collaborate effectively with both customers and internal teams. You are detail-oriented and can manage multiple tasks while maintaining a high level of service. You are comfortable working in a fast-paced environment and are willing to learn new technologies as needed. You have experience with SQL and are ready to apply your skills in a practical setting.

What you'll do

As a Technical Support Specialist at Suvoda, you will be responsible for identifying and troubleshooting error logs in our web-based application. You will create and execute SQL scripts to perform manual updates to customer databases as required. Your role will involve providing support to customers via telephone and email, troubleshooting issues reported by our Customer Care Specialists, and collaborating with the services delivery teams to find optimal solutions. You will stay updated on new functionalities introduced by core system releases and investigate critical issues in a timely manner. Your ability to pool various reports from the database will be essential in providing accurate support and solutions.

What we offer

At Suvoda, we prioritize creating a workplace that engages and retains talented individuals. You will be part of a team that is passionate about making a positive impact on human lives through technology. We offer a supportive environment where you can grow your skills and advance your career. Our flexible work schedule allows you to balance your professional and personal life effectively. Join us in our mission to enhance the user experience and contribute to meaningful projects that matter.