Risk Manager • Lead

Who you are

You have a strong track record of managing projects in the tech space, particularly in payments and fraud investigations. With your analytical mindset, you enjoy diving into data to drive your decision-making process, ensuring that you can zoom out to see the big picture while being detail-oriented. Your enthusiasm for learning and improving your craft makes you a perfect fit for our team. You are committed to building trusted relationships with clients and are genuinely invested in their success.

As a Chargeback Manager, you will be pivotal in our regional expansion, managing a team of analysts to drive our vision of an enterprise-ready solution. Your experience in chargebacks management will be crucial as you work at the intersection of Chargebacks, Risk, Product, and Sales to ensure our merchants are onboarded effectively. You thrive in a collaborative environment and are ready to take on the challenges that come with this high-impact role.

What you'll do

In this role, you will lead a team of analysts focused on chargeback intelligence, ensuring that our merchants can confidently grow their businesses while minimizing fraud. You will oversee the development and implementation of strategies to manage chargebacks effectively, working closely with various departments to align on goals and objectives. Your ability to analyze data will help inform decisions that enhance the customer experience and protect revenue.

You will also be responsible for mentoring your team, fostering a culture of continuous improvement and learning. By collaborating with product and sales teams, you will help shape the solutions we offer to our clients, ensuring they meet the evolving needs of the market. Your leadership will be key in driving initiatives that enhance our chargeback management processes and improve overall client satisfaction.

What we offer

At Signifyd, we provide a supportive environment where you can grow your skills and advance your career. We offer a dedicated learning budget through Learnerbly, allowing you to pursue professional development opportunities that align with your interests. Our company culture emphasizes inclusivity and collaboration, ensuring that all employees feel valued and supported. Additionally, we host social events and provide Signifyd swag to foster a sense of community among our team members. Join us in our mission to empower fearless commerce and make a meaningful impact in the world of online retail.