Customer Support • Entry-Level

Who you are

You are someone who thrives in a collaborative environment and is eager to contribute to a culture that values both personal and professional growth. You understand the importance of providing exceptional customer service and are ready to engage with customers directly to ensure their safety and security. You possess strong communication skills, allowing you to interpret and analyze situations effectively, and you are comfortable using technology to maintain accurate logs and records of your interactions. You are detail-oriented and can efficiently manage multiple tasks while remaining calm under pressure.

What you'll do

As an Outdoor Security Monitoring Specialist, you will provide essential monitoring support to customers, ensuring that every home is secure. You will receive and respond to various emergency and non-emergency camera events, interacting with customers through direct communication or email. Your role will involve asking questions to assess situations, resolving problems, and dispatching emergency services when necessary. You will also be responsible for entering clear and concise data into the computer system to maintain accurate logs and records of calls and activities. Your ability to analyze situations and anticipate customer needs will be crucial in delivering top-tier service.

What we offer

At SimpliSafe, you will be part of a high-tech home security company that is dedicated to protecting the lives of our customers. We foster a culture of collaboration and innovation, where you can find opportunities to grow and thrive in your career. We offer competitive pay starting at $21 per hour and a supportive environment that encourages personal and professional development. You will work alongside a team of dedicated professionals who share your commitment to ensuring that everyone feels safe in their own home. Join us in making a significant impact on the lives of those we protect.