Customer Support • Entry-Level

Who you are

You are someone who thrives in a collaborative environment and is eager to contribute to a culture that values innovation and growth. You possess strong communication skills, allowing you to effectively interpret and respond to customer needs during emergency situations. You are detail-oriented, ensuring that all logs and records are accurately maintained in the computer system. You are committed to providing exceptional service and are ready to take on the challenges that come with monitoring home security.

What you'll do

In this role, you will provide top-tier monitoring support to all customers, ensuring that every home is secure. You will receive and respond to multiple emergency and non-emergency alarm calls from customers and authority agencies, asking questions to interpret, analyze, and anticipate the caller’s situation. Your goal will be to resolve problems, provide information, and dispatch emergency services when necessary. You will enter clear and concise data into the computer system database to maintain logs and records of calls, activities, and other account information. Your ability to stay calm under pressure will be crucial as you coordinate responses to various situations, ensuring that customers feel safe and supported.

What we offer

At SimpliSafe, we offer a supportive work environment where you can grow and thrive in your career. You will be part of a team that is dedicated to protecting the lives of our customers, and you will have the opportunity to make a significant impact in their lives. We provide competitive hourly wages starting at $21/hr and a culture that encourages collaboration and innovation. Join us in our mission to ensure everyone feels safe in their own home.