Customer Support • Entry-Level

Who you are

You are a self-motivated individual who thrives in a competitive atmosphere where success is measured by your ability to exceed performance goals. You enjoy working with a highly skilled team of top performers, all focused on not just meeting but surpassing expectations. Your commitment to customer satisfaction drives you to contribute to SimpliSafe's mission of ensuring every home is secure. You value a workplace that is safe and supportive, and you are eager to grow and thrive in your career.

Desirable

Experience in customer service or support roles is a plus, but your passion for helping others and your willingness to learn are what truly matter. You are adaptable and open to feedback, always looking for ways to improve your skills and contribute to the team's success.

What you'll do

As a Customer Loyalty Agent at SimpliSafe, you will engage with customers to address their inquiries and concerns, ensuring they feel valued and supported. You will work collaboratively with your team to develop strategies that enhance customer loyalty and satisfaction. Your role will involve understanding customer needs and providing solutions that align with SimpliSafe's mission of home security. You will also participate in team meetings to share insights and contribute to a culture of continuous improvement.

What we offer

SimpliSafe offers a competitive hourly wage starting at $21.50, along with various incentives. You will benefit from a hybrid work model that allows you to balance your time between the office and home, fostering flexibility in your work environment. We are committed to your professional growth and provide opportunities for advancement within the company. Join us in a culture that values collaboration, innovation, and a shared mission of keeping homes safe.