About Skydio
Autonomous drones for safer, smarter operations
Key Highlights
- Valuation exceeds $2B following 2023 funding round
- Over $741M raised from top investors like Andreessen Horowitz
- Developed the X10 drone for first responders and military
- Headquartered in San Mateo, CA with 501-1000 employees
Skydio, headquartered in San Mateo, CA, is a leader in autonomous drone technology, specializing in applications for inspection, search and rescue, and national security. With over $741 million in funding from investors like Andreessen Horowitz and Levitate Capital, Skydio's valuation has surpassed ...
🎁 Benefits
Skydio offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Skydio fosters a culture of innovation and engineering excellence, focusing on R&D to push the boundaries of autonomous flight technology. The company...
Skills & Technologies
Overview
Skydio is hiring a Field Support Representative to provide technical and logistics support for their UAS products in Alaska. You'll utilize your UAS experience and technical troubleshooting skills to assist customers and ensure optimal product performance.
Job Description
Who you are
You have relevant experience with Unmanned Aerial Systems (UAS) and a strong understanding of technical support principles — you thrive in environments where you can combine your hands-on knowledge with customer service to enhance user experiences. Your troubleshooting skills are top-notch, allowing you to diagnose and resolve issues effectively, ensuring that customers can maximize their use of Skydio products.
You are comfortable working both remotely and on-site, adapting to the needs of various customers across Alaska — your ability to communicate complex technical information clearly and effectively is one of your key strengths. You understand the importance of customer satisfaction and are dedicated to providing best-in-class support.
What you'll do
As a Field Support Representative, you will act as a Skydio products ambassador, working closely with commercial, state and local government, and educational customers — your role will involve providing operational best practices and deep feature diagnostics for UAS systems and cloud services. You will perform device firmware troubleshooting and optimize mission usage and configuration, ensuring that customers' pilots can fly without issues.
You will utilize log analysis tools and customer incident tickets to determine the root cause of various flight and skill issues, such as media streaming and 3D scanning — your recommendations for mitigation will be crucial in maintaining customer satisfaction. You will collaborate with engineering and marketing teams to relay customer feedback and enhance product offerings, ensuring that Skydio remains at the forefront of the drone industry.
What we offer
Skydio offers a dynamic work environment where you can grow your skills and contribute to cutting-edge technology in the drone industry. You will be part of a high-performing team that values operational excellence and customer obsession. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Skydio.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
Saronic is seeking a Field Support Representative to provide on-site technical support to DoD partners and customers. This role requires frequent travel to various locations.
Customer Support
Verifone is hiring a Field Services Representative to install and support payment solutions for customers in New Zealand. You'll work directly with clients to ensure smooth operations of their payment systems.
Field Sales Representative
Ride Aventon is hiring a Field Sales Representative to provide exceptional service to partner bike shops. You'll guide partners through sales processes and advocate for the company's e-bike products. This role requires experience in field sales and a passion for mobility.
Field Sales Representative
Nielsen is hiring a Field Sales Representative to recruit households for Nielsen ratings. This role requires travel up to 50% of the time and candidates must be located in Salt Lake City, UT.
Field Sales Representative
Fi is seeking a Field Sales Representative to expand their retail presence by developing partnerships with local pet-focused retailers. This role involves a mix of outbound sales and fieldwork, requiring strong communication and relationship-building skills.