About Skyscanner
Your go-to platform for easy travel bookings
Key Highlights
- Headquartered in Edinburgh, UK with 1001+ employees
- Raised $174.4 million in Series A funding
- Over 100 million monthly users
- Strong focus on sustainable travel solutions
Skyscanner, headquartered in Edinburgh, UK, is a leading travel aggregator platform that simplifies the search for flights, hotels, and car hire. With over 100 million monthly users, Skyscanner has raised $174.4 million in funding and operates in both B2C and B2B markets. The company is focused on t...
🎁 Benefits
Skyscanner offers a range of benefits including 30 days every 2 years to work from another Skyscanner office, the option to purchase extra holidays, f...
🌟 Culture
Skyscanner's culture emphasizes consumer focus and innovative marketing strategies, allowing the company to grow significantly through word-of-mouth r...
Content Designer • Principal
Skyscanner • London - Hybrid
Skills & Technologies
Overview
Skyscanner is hiring a Principal AI Conversation Designer to define and implement best-practice AI Conversational Design. You'll work with natural language processing and UX research to enhance user interactions. This role requires expertise in conversational interfaces and design principles.
Job Description
Who you are
You have extensive experience in conversational design, with a strong background in linguistics and user experience research — you understand how to create engaging and effective conversational interfaces that resonate with users. Your ability to analyze performance metrics allows you to refine designs based on real user interactions, ensuring that every conversation feels natural and helpful.
You are well-versed in the latest trends in conversational and generative AI — you stay informed about emerging technologies and methodologies that can enhance user experiences. Your collaborative spirit enables you to work effectively across teams, bringing fresh ideas and innovative solutions to the table.
What you'll do
In this role, you will design and prototype conversational flows for machine learning applications, ensuring that they align with Skyscanner's brand and user expectations. You will lead the implementation of best practices in AI conversational design, shaping how Skyscanner interacts with millions of travelers. Your responsibilities will include analyzing user feedback and performance data to continuously improve conversational interfaces, making them more intuitive and user-friendly.
You will collaborate closely with product teams to integrate conversational design into key work-streams, ensuring a seamless user experience across all platforms. Your insights will guide the development of new features and enhancements, helping to position Skyscanner as a leader in travel technology. You will also mentor junior designers, sharing your expertise and fostering a culture of innovation within the team.
What we offer
At Skyscanner, you will be part of a dynamic team that values creativity and collaboration. We offer a hybrid working model that allows for flexibility while maintaining strong team connections. You will have the opportunity to work on impactful projects that enhance the travel experience for millions of users worldwide. Our commitment to professional development means you will have access to resources and training to further your skills in AI and design.
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