Content Designer • Principal

Who you are

You have extensive experience in AI conversational design, with a strong background in user experience research and natural language processing. Your ability to analyze performance metrics and stay updated on emerging trends in conversational AI sets you apart. You understand the importance of creating engaging and human-like interactions that resonate with users. Your collaborative spirit allows you to work effectively across teams, ensuring that every interaction aligns with Skyscanner's brand values.

You possess a deep understanding of linguistic insights and psychology, which you leverage to design conversational interfaces that feel natural and helpful. Your experience in prototyping and testing conversational flows for machine learning applications demonstrates your technical proficiency. You are passionate about using data to inform your design decisions and continuously improve user experiences.

What you'll do

In this role, you will define and implement best practices for AI conversational design across key product work-streams at Skyscanner. You will create, test, and refine conversational flows, ensuring they are intuitive and user-friendly. Collaborating with cross-functional teams, you will analyze user interactions and performance metrics to enhance the effectiveness of conversational interfaces. Your insights will drive the development of innovative solutions that improve the travel planning experience for millions of users.

You will stay on top of emerging trends in conversational and generative AI, bringing fresh ideas and perspectives to the team. Your role will involve not only designing and prototyping but also maintaining and iterating on existing conversational interfaces to ensure they meet user needs. You will play a crucial part in shaping how Skyscanner interacts with travelers, making their journey smoother and more enjoyable.

What we offer

At Skyscanner, we offer a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with a talented team dedicated to transforming the travel planning experience. We provide flexible working arrangements, including hybrid options, to support a healthy work-life balance. Our commitment to employee development means you will have access to resources and training to further your career in AI and UX design. Join us in our mission to become the world's number one travel ally, and make a meaningful impact on how people travel.