About Insify
Simplifying business insurance for entrepreneurs and SMEs
Key Highlights
- Raised $48.5 million in Series A funding
- Covers over 1,500 professions with digital insurance products
- Headquartered in Amsterdam with a remote-friendly culture
- Focused on underserved new businesses in the B2B insurance market
Insify, headquartered in Amsterdam, is a fintech company focused on simplifying business insurance for entrepreneurs and SMEs. With over $48.5 million raised in Series A funding, Insify offers a suite of end-to-end digital insurance products that cover more than 1,500 professions. The company aims t...
🎁 Benefits
Employees enjoy a remote-friendly culture with a hip Amsterdam office, a permanent full-time position, and a high degree of autonomy. Insify offers co...
🌟 Culture
Insify fosters a unique culture focused on agility and innovation in the B2B insurance space. The company values autonomy and ownership, allowing empl...
Overview
Insify is hiring a Customer Support Specialist to assist entrepreneurs with their insurance needs. You'll engage with customers through chat, phone, and email, ensuring a smooth onboarding process. This role requires strong communication skills and a customer-centric approach.
Job Description
Who you are
As a Customer Support Specialist at Insify, you are not just a helpdesk employee; you are a true ally to entrepreneurs. You thrive in a role that requires you to engage with passionate business owners who need assistance in protecting their dreams. You understand the complexities of insurance but are committed to making the process straightforward and transparent for your clients. Your communication skills are top-notch, allowing you to have genuine conversations without relying on scripts. You are proactive in identifying recurring issues and collaborating with developers to enhance the product based on customer feedback.
What you'll do
In this role, you will be at the heart of Insify's operations, interacting daily with entrepreneurs who are eager to protect their businesses. You will answer inquiries via chat, phone, and email, ensuring that each interaction is meaningful and tailored to the customer's needs. Your goal is to provide a stunning customer experience rather than just a quick resolution. You will also play a crucial role in onboarding new clients, guiding them through the process so they can secure their insurance in under two minutes. By identifying common challenges faced by customers, you will work closely with our development team to suggest improvements that enhance the overall user experience.
What we offer
At Insify, we are building the most modern business insurer in Europe, specifically designed for entrepreneurs and freelancers. We value speed and transparency in our operations, and we are looking for someone who shares this vision. You will be part of a dynamic team that is dedicated to transforming the insurance landscape. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.
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