Customer Operations • Mid-Level

Who you are

You have a proven track record in managing customer interactions and executive meetings, ideally with 5+ years of experience in a customer-facing role. Your ability to build relationships with key stakeholders, including customers and internal teams, is essential for success in this position. You are detail-oriented and have a knack for improving processes, ensuring that every meeting is productive and aligns with the sales team's goals. You thrive in a collaborative environment and are passionate about enhancing customer experiences through innovative solutions.

What you'll do

As the Customer Experience Center Manager, you will plan and manage all aspects of executive meetings in our Menlo Park location, ensuring seamless logistics and coordination with both internal and external stakeholders. You will develop and implement best practices for these meetings, creating templates and guides that enhance the overall experience for our customers. Your role will involve close collaboration with the sales team to understand their objectives for each meeting, ensuring that agendas and materials are tailored to meet those needs. Additionally, you will continually evaluate and improve the processes within the Customer Experience Center, leveraging technology and AI to drive efficiency and effectiveness.

What we offer

At Snowflake, we foster a culture of innovation and collaboration, where your contributions directly impact our growth and success. You will have the opportunity to work in a dynamic environment that values your input and encourages you to challenge ordinary thinking. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in building a future where technology empowers enterprises to achieve their full potential.