Customer Support • Entry-Level

Who you are

You are someone who thrives in a customer-centric environment and is passionate about helping others. With a strong focus on providing best-in-class service, you understand the importance of First Call Resolution (FCR) and are committed to resolving member inquiries efficiently. You possess excellent communication skills and can adapt your approach based on the needs of each member you interact with.

You are comfortable using multiple communication channels, including phone, chat, and email, to engage with SoFi Members. Your ability to listen actively and empathize with customers allows you to take ownership of their concerns and guide them to satisfactory resolutions. You are detail-oriented, ensuring that all correspondence is accurately documented after each interaction.

What you'll do

As a Member Service Representative at SoFi, you will be the first point of contact for members seeking assistance with their banking, investment, and credit card products. Your primary responsibility will be to respond to inbound inquiries, providing timely and accurate information while maintaining a friendly and professional demeanor. You will leverage your soft skills to balance efficiency with the quality of service, ensuring that each member feels valued and understood.

You will play a crucial role in supporting SoFi's fast-paced and high-growth environment, contributing to the overall success of the team. By taking ownership of member concerns, you will help foster a positive experience that encourages loyalty and satisfaction. Your efforts will directly impact the way people think about and interact with personal finance, aligning with SoFi's mission to shape a brighter financial future.

What we offer

At SoFi, you will be part of a dynamic team that is dedicated to transforming the financial services industry. We provide opportunities for professional growth and development, allowing you to invest in yourself and your career. Our culture emphasizes collaboration and innovation, and we encourage you to bring your unique perspective to the table. Join us in making a difference in the lives of our members and be part of a company that is at the forefront of financial technology.