Customer Support • Entry-Level

Who you are

You are someone who thrives in a customer-focused environment and possesses strong communication skills. You understand the importance of providing timely and accurate information to customers, ensuring their concerns are addressed effectively. You are comfortable using multiple communication channels, including phone and chat, to assist members with their inquiries. You take pride in delivering best-in-class service and are committed to achieving First Call Resolution (FCR).

You have a passion for personal finance and are eager to help others navigate their financial journeys. You are adaptable and can handle a fast-paced environment, responding to customer inquiries with efficiency and empathy. You are a team player who values collaboration and is willing to learn and grow within the organization.

What you'll do

As a Member Service Representative at SoFi, you will be responsible for providing industry-leading customer service for various financial service products, including banking, investment, and credit card accounts. You will respond to inbound inquiries from SoFi Members across multiple communication channels, primarily through phone and chat. Your role will involve taking ownership of member concerns and ensuring they are resolved in a timely manner.

You will accurately document correspondence after each interaction, maintaining clear records of member inquiries and resolutions. Your ability to balance efficiency with quality service will be crucial in achieving high customer satisfaction. You will also have the opportunity to contribute to a high-growth environment, supporting SoFi's mission to change the way people think about personal finance.

What we offer

SoFi offers a dynamic work environment where you can invest in yourself and your career. You will be part of a team that is dedicated to transforming the financial services industry through innovative technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in shaping a brighter financial future for our members.