Customer Operations • Entry-Level

Who you are

You are an experienced Collections Associate who is dedicated to providing an exceptional customer experience. You understand the importance of resolving delinquent loans and are skilled in engaging with customers to satisfy any deficient balances. You thrive in a fast-paced environment and are comfortable working with a high volume of accounts daily.

You possess strong communication skills and are adept at documenting account activities accurately. You are detail-oriented and can maintain losses at or below established guidelines for your assigned job duties. Your passion for delivering outstanding results aligns with SoFi's mission to change the way people think about personal finance.

What you'll do

In this role, you will work directly with customers to address and resolve delinquent accounts. You will review and monitor a high volume of accounts daily, ensuring that you engage effectively with customers to improve collection rates. Your responsibilities will include accurately documenting all account activities and pertinent information, as well as maintaining compliance with established guidelines.

You will collaborate with your team and report directly to an Associate Manager in Loss Mitigation. Your efforts will contribute to the overall success of the collections team and help SoFi achieve its goals in transforming the financial services industry.

What we offer

SoFi provides a supportive work environment where you can invest in yourself and your career. You will have the opportunity to be part of a next-generation financial services company that values innovation and customer satisfaction. Join us in shaping a brighter financial future for our members.