About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is seeking a Collections Specialist to provide essential support to members and manage arrears effectively. This role is crucial for building lasting customer relationships and enhancing the debt recovery process.
Job Description
Who you are
You are a motivated individual with a keen interest in finance and customer relations. You possess strong communication skills and are comfortable engaging with clients to resolve their arrears. Your attention to detail ensures that you manage accounts accurately and efficiently. You thrive in a collaborative environment and are eager to learn and grow within the collections field. You understand the importance of customer satisfaction and are dedicated to providing exceptional service. You are adaptable and can handle challenges with a positive attitude, turning potential issues into opportunities for improvement.
What you'll do
As a Collections Specialist at Tide, you will play a vital role in supporting our members by managing their accounts and addressing any arrears. You will engage with clients to understand their situations and work collaboratively to find solutions that benefit both the customer and the company. Your responsibilities will include monitoring accounts, communicating with members regarding their payment statuses, and implementing strategies to recover outstanding debts. You will also contribute to the development of best practices within the collections team, ensuring that we maintain high standards of service and efficiency. Your role will involve analyzing account data to identify trends and areas for improvement, helping to shape our approach to collections.
What we offer
At Tide, we offer a supportive work environment where your contributions are valued. You will have the opportunity to develop your skills in collections and customer service while working alongside a diverse team of professionals. We believe in fostering a culture of growth and learning, providing you with the resources and support needed to advance your career. Our commitment to diversity and inclusion means that you will be part of a team that celebrates different perspectives and backgrounds. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.
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