Customer Operations • Entry-Level

Who you are

You are detail-oriented and possess strong communication skills, making you an ideal candidate for the Mortgage Processor role at SoFi. You understand the importance of providing excellent customer service and are committed to ensuring a smooth loan application process for clients. You thrive in a fast-paced environment and are comfortable managing multiple tasks simultaneously. Your ability to communicate effectively with various stakeholders, including clients and loan officers, is essential for success in this role.

What you'll do

As a Mortgage Processor, you will work directly with individual applicants to review loan applications, ensuring that each application is complete and accurate. You will be responsible for processing and managing a pipeline of refinance and purchase loans, maintaining effective communication with both external customers and internal teams. Your role will involve meeting closing deadlines and lock expiration periods, requiring you to stay organized and proactive in your approach. You will also be the primary contact for clients, guiding them through the loan process and addressing any questions or concerns they may have.

What we offer

At SoFi, you will be part of a next-generation financial services company that values innovation and customer satisfaction. We provide opportunities for professional growth and development, allowing you to invest in your career while making a positive impact on people's lives. Join us in shaping a brighter financial future for our members and enjoy a collaborative work environment that encourages teamwork and communication.