Fraud Quality Assurance Specialist • Mid-Level

Who you are

You have a strong background in fraud operations and quality assurance, with experience in monitoring compliance and decision-making processes. You understand the importance of adhering to state and federal laws and regulations, and you are skilled at building effective relationships with both internal and external stakeholders. Your attention to detail and analytical mindset allow you to diagnose and document issues effectively, ensuring that quality assurance practices are upheld.

You are proactive in supporting fraud operations and have a keen understanding of current fraud and risk policies. Your ability to assess quality and identify process improvement opportunities makes you a valuable asset to the team. You thrive in environments where you can contribute to enhancing operational efficiency and compliance standards.

What you'll do

As a Fraud Quality Assurance Specialist at SoFi, you will monitor inbound and outbound calls as well as fraud reviews to assess quality and compliance. You will conduct evaluations of alerts and cases related to personal loans, banking, investment, and credit card products. Your role will involve diagnosing and correcting issues while documenting risks and problems using established quality assurance practices. You will collaborate closely with the Fraud Operations team and third-party vendors to ensure that all processes align with SoFi's policies and regulatory requirements.

You will keep informed of current fraud and risk policies, ensuring that your evaluations reflect the latest standards. Building effective relationships with internal and external partners will be key to your success in this role. You will also participate in process improvement initiatives, contributing your insights to enhance the overall quality of fraud operations.

What we offer

At SoFi, we are committed to shaping a brighter financial future for our members. We offer a collaborative work environment where you can invest in your career and personal growth. Join us in making a direct impact on people's lives through innovative financial solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.