Product Operations • Mid-Level

Who you are

You have a strong background in consumer credit card operations, with experience in managing system parameters and understanding their impact on business processes. You excel at collaborating with cross-functional teams to develop business rules and requirements that drive operational efficiency. Your ability to identify opportunities for improvement and streamline existing processes is key to your success in this role. You are a subject matter expert in consumer credit card operations, capable of communicating complex concepts effectively across various business units. You understand the importance of compliance with processes and regulatory requirements, ensuring that all operations align with industry standards. You thrive in a fast-paced environment and are committed to delivering high-quality results that positively impact the organization and its members.

What you'll do

As the Card Platform Manager at SoFi, you will lead the Consumer Credit Card Operations team, working closely with business partners to facilitate the development of effective business rules and requirements. You will manage the system parameters within our processor platform, ensuring that they align with operational needs and regulatory compliance. Your role will involve analyzing existing business projects and initiatives to identify areas for enhancement and streamlining. You will collaborate with various stakeholders to develop best-in-practice solutions to complex business challenges, leveraging your expertise to drive operational excellence. You will also be responsible for communicating the impacts of system parameter settings on upstream and downstream processes, ensuring that all team members are informed and aligned. Your contributions will play a crucial role in shaping the future of SoFi's credit card offerings and enhancing the overall member experience.

What we offer

At SoFi, we are committed to investing in our employees and fostering a culture of growth and innovation. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional development. You will have the chance to work with a talented team dedicated to transforming the financial services industry. Join us in shaping a brighter financial future for our members and making a meaningful impact in their lives.