About SoFi
Your all-in-one personal finance platform
Key Highlights
- Raised $2.7 billion in funding to date
- Headquartered in The East Cut, San Francisco, CA
- Offers a wide range of products including loans, mortgages, and investments
- Over 1,000 employees with a focus on global expansion
SoFi, headquartered in The East Cut, San Francisco, CA, is a leading provider of mobile and online personal finance services. With over 1,000 employees, SoFi offers a comprehensive suite of products including bank accounts, loans, mortgages, and investment opportunities. The company has raised $2.7 ...
🎁 Benefits
SoFi provides a range of benefits including flexible time off, paid parental leave, and a monthly contribution of up to $200 towards student loan repa...
🌟 Culture
SoFi's culture is centered around financial empowerment, aiming to provide a one-stop solution for all personal finance needs. The company's focus on ...
Telephony Engineer • Senior
Overview
SoFi is hiring a Senior Telephony Engineer to support and maintain systems that enhance member interactions within their telephony platform. This role requires a blend of technical expertise and analytical skills to optimize operations. Experience in telephony systems is essential.
Job Description
Who you are
You have a strong background in telephony systems and a passion for enhancing member experiences. With a blend of technical expertise and analytical skills, you understand how to optimize operational tools to meet business needs effectively. You thrive in collaborative environments, working closely with product, engineering, and operations teams to deliver reliable solutions. Your experience allows you to leverage data and insights to drive actionable improvements in member interactions. You are committed to helping members thrive in their financial journeys and are eager to contribute to a next-generation financial services company.
Desirable
Experience with telephony platforms and integrations is a plus. Familiarity with data analytics tools will enhance your ability to drive insights and improvements. A proactive approach to problem-solving and a desire to innovate in the financial services space will set you apart.
What you'll do
As a Senior Telephony Engineer at SoFi, you will support and maintain the systems that power the Operations organization. Your primary focus will be on optimizing member interactions within the telephony platform, ensuring that operational tools are configured and governed effectively. You will collaborate with cross-functional teams to deliver reliable solutions that enhance self-service capabilities and improve overall member experience. Your role will involve analyzing data to identify trends and insights that can drive actionable solutions. You will also participate in the continuous improvement of telephony systems, ensuring they scale efficiently to meet the growing needs of the organization.
What we offer
At SoFi, you will be part of a mission-driven team that is transforming the financial services industry. We offer a collaborative work environment where your contributions will have a direct impact on our members' lives. You will have opportunities for professional growth and development, as well as access to innovative tools and technologies. Join us in shaping a brighter financial future for our members and enjoy the benefits of working with a next-generation financial services company.
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