About SonarSource
The code quality management platform for developers
Key Highlights
- Unicorn status with $459.9 million in funding
- Serves major clients like NASA, Microsoft, and IBM
- Headquartered in Vernier, Switzerland with global offices
- Majority of Fortune 100 companies use SonarSource
SonarSource, founded in 2008 and headquartered in Vernier, Switzerland, is a leading code quality management platform that helps developers write clean code and remediate existing code. With over $459.9 million in funding, SonarSource has achieved Unicorn status and serves a vast customer base, incl...
🎁 Benefits
SonarSource offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance. Employees also ...
🌟 Culture
SonarSource fosters a culture that prioritizes engineering excellence and innovation, with a focus on maintaining high code quality standards. The com...
Support Engineer • Mid-Level
Overview
SonarSource is hiring a Support Engineer to contribute to product adoption and integration. You'll provide individualized service to customers and advocate for the best use of Sonar's products. This role requires strong problem-solving skills and a customer-focused mindset.
Job Description
Who you are
You have a strong background in customer support and are passionate about helping users get the most out of technology. You understand the importance of code quality and security, and you are eager to assist customers in implementing solutions that enhance their development processes. Your communication skills are top-notch, allowing you to effectively convey technical concepts to non-technical users. You thrive in a collaborative environment and are committed to representing the customer voice in product discussions.
Desirable
Experience in software development or a technical support role is a plus, as it will help you understand the challenges our customers face. Familiarity with programming languages and development tools will enable you to provide more effective guidance. A proactive attitude and a willingness to learn about Sonar's products and services will set you apart.
What you'll do
As a Support Engineer at SonarSource, you will play a crucial role in ensuring our customers successfully adopt and integrate our products. You will provide personalized support, guiding customers through implementation and helping them navigate any challenges they encounter. Your role will involve investigating and resolving customer issues promptly, ensuring a high level of satisfaction. You will also gather feedback from customers to inform product discussions, advocating for their needs within the company. Your contributions will help improve the overall developer experience and enhance the effectiveness of our solutions.
What we offer
At SonarSource, you will join a team of dedicated professionals who are committed to improving code quality and security. We foster a culture of collaboration and continuous improvement, where your ideas and contributions are valued. You will have the opportunity to work with a diverse range of clients, from small startups to large enterprises, and make a meaningful impact on their development processes. We believe in supporting our employees' growth and providing a positive work environment that encourages innovation and teamwork.
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