Support Engineer • Entry-Level

Who you are

You are a bright and friendly individual with excellent communication skills and a willingness to learn and apply new technology. You have a track record of providing great customer service and are eager to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

As a Support Engineer, you will provide Level 1 and Level 2 support to existing clients, serving as a primary contact to identify, troubleshoot, and provide resolutions to reported issues. You are committed to ensuring customer satisfaction in project support and maintenance, and you take ownership of project-specific customer inquiries and issues.

What you'll do

In this role, you will conduct preliminary investigations by replicating reported issues and communicating your findings to the support software engineers and quality assurance engineers to facilitate bug fixing. You will collect information and perform deep-dive analysis, diagnosis, and troubleshooting, committing to service level agreements for response and resolution.

You will manage the status of issues raised and ensure they are resolved effectively and in a timely manner. Continually evaluating existing processes to streamline and enhance customer support activities will be part of your responsibilities. You will also manage and keep track of change requests, bug fix statuses, and system updates deployments.

What we offer

At AvePoint, we value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage you to apply even if your experience doesn't match every requirement. Join us in a supportive environment where you can grow your skills and contribute to our mission.