Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management, ideally with experience in software development or code quality solutions. Your ability to communicate complex technical concepts clearly to clients sets you apart, and you thrive in building long-term relationships that drive customer success. You understand the importance of code quality and security, and you are passionate about helping organizations improve their development processes. You are proactive in identifying opportunities for your accounts and are committed to ensuring they receive maximum value from the solutions provided.

You are a team player who collaborates effectively with internal teams to influence product roadmaps based on customer feedback. Your analytical skills allow you to assess customer needs and translate them into actionable insights for both the client and SonarSource. You are dedicated to continuous improvement and are always looking for ways to enhance the developer experience.

What you'll do

In this role, you will act as a trusted advisor to your accounts, helping them navigate their use of Sonar's solutions to prevent code quality and security issues. You will work closely with clients to understand their unique challenges and provide tailored recommendations that align with their goals. Your focus will be on increasing customer satisfaction and reducing escalations by ensuring that clients are using the latest versions of Sonar's products effectively.

You will also be responsible for establishing and maintaining strong relationships with key stakeholders within your accounts, ensuring they see the value in Sonar's offerings. By engaging with clients regularly, you will gather feedback that can influence Sonar's product roadmap, ensuring that the solutions continue to meet the evolving needs of your accounts. Your role will involve a mix of technical advisory work and customer success initiatives, making you a vital part of the SonarSource team.

What we offer

At SonarSource, you will join a team of dedicated professionals who are passionate about improving the developer experience. We offer a collaborative work environment where your contributions will directly impact our clients and the broader developer community. You will have the opportunity to work with cutting-edge technology and be part of a company that values innovation and quality. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.