About Braze
The customer engagement platform that drives connections
Key Highlights
- Headquartered in Rose Hill, New York, NY
- Over 1,000 employees and growing
- $182.7 million raised in Series D funding
- Clients include Heineken and Domino's
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
🎁 Benefits
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
🌟 Culture
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Overview
Braze is hiring a Technical Account Manager to manage ongoing technical relationships with customers. You'll collaborate closely with Customer Success teams to drive value and adoption of the Braze platform. This role requires strong interpersonal skills and a proactive approach.
Job Description
Who you are
You are a driven individual with a strong ability to build and maintain technical relationships. You thrive in collaborative environments and are eager to work closely with customers to help them unlock the full potential of the Braze platform. Your curiosity and eagerness to learn make you a valuable asset to the team, as you continuously seek to improve customer experiences and outcomes.
You possess excellent communication skills, allowing you to effectively convey technical concepts to non-technical stakeholders. You are comfortable navigating complex challenges and are proactive in finding solutions that drive customer success. Your ability to work autonomously while being accountable for your responsibilities is essential in this role.
What you'll do
As a Technical Account Manager at Braze, you will own the technical relationship with customers throughout their lifecycle. You will serve as a trusted advisor, helping customers define their technology strategy and ensuring they derive maximum value from the Braze platform. Your focus will be on driving customer retention and adoption, working closely with the Customer Success team to identify opportunities for growth and improvement.
You will collaborate with various teams within Braze to ensure that customer needs are met and that they receive the support necessary to succeed. Your role will involve regular check-ins with customers, providing them with insights and recommendations based on their usage of the platform. You will also be responsible for identifying potential challenges and addressing them proactively to maintain strong customer relationships.
What we offer
At Braze, we foster a culture of teamwork and high standards, where every team member is encouraged to contribute their unique perspectives. We believe in creating a work-life harmony that allows our employees to thrive both personally and professionally. You will be part of a passionate team that is dedicated to making a real impact in the industry, and we encourage you to apply even if you don't meet every requirement listed. Join us in our mission to empower our customers and drive their success with our innovative solutions.
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