About Sophos
Leading cybersecurity solutions for organizations of all sizes
Key Highlights
- Serves over 15,000 customers globally
- Automates detection of over 99% of cyber threats
- Raised $2.7 million in funding
- Headquartered in Abingdon, UK with 1001+ employees
Sophos, headquartered in Abingdon, UK, is a leading provider of cybersecurity-as-a-service, serving over 15,000 customers globally. The company combines advanced AI and machine learning technologies to automate the detection and blocking of over 99% of cyber threats. With a focus on innovation, Soph...
🎁 Benefits
Sophos offers a remote-first working model with hybrid options, free annual subscriptions to the Calm app, and periodic wellness days. Employees enjoy...
🌟 Culture
Sophos fosters a culture of innovation and resilience in the face of evolving cyber threats. The company emphasizes teamwork through periodic in-perso...
Overview
Sophos is hiring an IT Operations Technician to support over 5,000 end users with their IT incidents and requests. You'll play a crucial role in delivering best-in-class service and ensuring user satisfaction. This position is ideal for those looking to start their career in IT support.
Job Description
Who you are
You are an enthusiastic individual eager to start your career in IT support, ready to assist over 5,000 end users with their technology needs. You understand the importance of being the first point of contact for IT incidents and requests, and you are committed to providing exceptional service to exceed user expectations. You possess a strong desire to learn and grow within the IT field, and you are comfortable navigating various technology platforms and tools.
You have a basic understanding of IT operations and support processes, and you are keen to develop your skills further. You are a team player who enjoys collaborating with others to solve problems and improve service delivery. Your communication skills are strong, allowing you to effectively interact with users and understand their needs.
What you'll do
In this role, you will be responsible for providing first-line support to end users, addressing their IT incidents and requests promptly and efficiently. You will assist in troubleshooting hardware and software issues, guiding users through solutions, and escalating complex problems to the appropriate teams when necessary. Your goal will be to ensure that users can effectively utilize technology in their daily tasks, contributing to their overall productivity.
You will also participate in the continuous improvement of IT support processes, providing feedback and suggestions based on user interactions. As you gain experience, you will have opportunities to take on more responsibilities and contribute to larger IT projects within the organization. Your role will be vital in helping Sophos maintain its reputation for delivering high-quality IT services to its global user base.
What we offer
At Sophos, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive environment where you can grow your skills and advance your career in IT. You will have access to training and development opportunities to enhance your technical knowledge and customer service abilities. Join us in our mission to provide cutting-edge cybersecurity solutions and make a meaningful impact in the industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Sophos.
Similar Jobs You Might Like
Based on your interests and this role
It Support
Amazon is hiring an IT Support Technician to ensure the operational efficiency of IT systems at their logistics center. You'll provide essential support for IT infrastructure and user devices. This role is ideal for those looking to grow their technical skills in a collaborative environment.
Operations Technician
Last Energy is hiring an Operations Technician to support the deployment of next-generation modular nuclear power plants. You'll assist with site preparation and equipment handling in a hands-on environment in Austin, TX.
It Support
AlphaSights is seeking an IT Technician to provide first-line end-user support and manage office infrastructure. You'll work with tools like Okta, Google Workspace, and Microsoft 365 in a collaborative team environment based in London.