Customer Support • Entry-Level

Who you are

You are a problem solver with a passion for customer service — you thrive in fast-paced environments and are eager to help customers navigate their issues. Your bilingual skills in Korean allow you to communicate effectively with a diverse customer base, ensuring that everyone receives the support they need. You have a knack for analyzing trends and identifying gaps in service, which helps you design effective interventions that enhance the customer experience. You are proactive and quick to respond, always putting the customer first in every interaction. You enjoy collaborating with internal teams to improve workflows and resolve root-cause issues, making you a valuable advocate for the customer within SpaceX.

What you'll do

As a Customer Support Associate for Starlink, you will be the first point of contact for customers seeking assistance with their satellite internet service. You will triage and resolve customer issues across multiple channels, including digital and voice communications. Your role will involve providing technical support, utilizing your knowledge of hardware, software, and network systems to assist customers effectively. You will analyze customer interactions to identify trends and areas for improvement, ensuring that the support provided is both efficient and effective. You will collaborate with internal teams to create and refine troubleshooting workflows, helping to surface product and process issues that need addressing. Your insights will play a crucial role in shaping the customer support experience at SpaceX.

What we offer

At SpaceX, you will be part of a pioneering team dedicated to revolutionizing internet access through our Starlink satellite constellation. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment that values your contributions and encourages you to take initiative. Join us in our mission to make space travel possible and improve life on Earth through innovative technology.