Customer Support • Entry-Level

Who you are

You are a proactive problem solver with a passion for customer success. You thrive in fast-paced environments and are eager to join an early-stage support team where you can make a significant impact. Your bilingual skills in Korean allow you to communicate effectively with a diverse customer base, ensuring that all customers feel heard and supported. You possess a strong ability to analyze trends and identify gaps in service, which will help you design effective support interventions. You are committed to providing technical support and have a keen understanding of hardware, software, and network issues. Your collaborative spirit enables you to work closely with internal teams to improve troubleshooting workflows and resolve root-cause issues.

Desirable

Experience in customer support or a related field is a plus, as is familiarity with technical support processes. A background in telecommunications or internet services would be beneficial, but your willingness to learn and adapt is what truly matters. You are comfortable using various communication channels, including digital and voice, to assist customers effectively.

What you'll do

As a Customer Support Associate for Starlink, you will be the first point of contact for customers seeking assistance. Your primary responsibility will be to triage, troubleshoot, and resolve customer issues across multiple channels. You will analyze customer interactions to identify trends and gaps in service, allowing you to design simple and effective support interventions that enhance the overall customer experience. You will act as a relentless advocate for the customer within SpaceX, ensuring that their voices are heard and their needs are met. You will provide technical support to customers, leveraging your expertise in hardware, software, and network issues to resolve their concerns efficiently. Additionally, you will collaborate with internal teams to surface product, process, and training issues, using both quantitative and qualitative methods to drive improvements.

What we offer

At SpaceX, you will be part of a mission-driven company that is revolutionizing satellite internet access. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and the success of the Starlink project. We offer competitive compensation and benefits, as well as opportunities for professional growth and development within the company. Join us in our mission to make space accessible and improve life on Earth through innovative technology.