Customer Support • Entry-Level

Who you are

You are a problem solver with a strong customer service orientation — you thrive on helping others and ensuring they have a positive experience. You possess excellent communication skills in both English and Korean, allowing you to effectively assist a diverse customer base. You are detail-oriented and can analyze trends to improve support processes. You are eager to join a dynamic and early-stage support team, contributing to the overall success of Starlink.

What you'll do

In this role, you will triage and resolve customer issues across various channels, including digital and voice. You will be the face of Starlink, ensuring customers receive timely and effective support. You will analyze customer interactions to identify trends and gaps in service, using this information to design interventions that enhance the customer experience. You will collaborate with internal teams to improve troubleshooting workflows and surface product and process issues. Your role will involve being a relentless advocate for the customer within SpaceX, ensuring their voices are heard in business decisions.

What we offer

At SpaceX, you will be part of a mission-driven company focused on making life multi-planetary. You will work in a collaborative environment where your contributions directly impact customer satisfaction and the success of Starlink. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in revolutionizing internet access worldwide.