Customer Support • Entry-Level

Who you are

You are a problem solver with a passion for customer success — you thrive in environments where you can help others and ensure they have a positive experience. Your bilingual skills in Greek enable you to communicate effectively with a diverse customer base, making you an invaluable asset to the Starlink team. You are proactive and quick to respond to customer inquiries, always looking for ways to improve their experience. You understand the importance of being the voice of the customer within the organization, advocating for their needs and ensuring their concerns are addressed. You are comfortable working in a fast-paced environment and enjoy collaborating with internal teams to enhance support processes. Your analytical skills allow you to identify trends and gaps in customer support, enabling you to design effective interventions that enhance overall satisfaction.

What you'll do

As a Customer Support Associate for Starlink, you will be the first point of contact for customers seeking assistance with their satellite internet service. You will triage and troubleshoot customer issues across various channels, including digital and voice communications. Your role will involve providing technical support related to hardware, software, and network issues, ensuring that customers receive timely and effective solutions. You will analyze customer interactions to identify trends and areas for improvement, collaborating with internal teams to refine troubleshooting workflows and address root-cause issues. Your ability to surface product and process challenges will help drive improvements in customer support, making you a key player in enhancing the overall customer experience. You will also be responsible for maintaining a positive and professional demeanor, representing SpaceX and Starlink with integrity and dedication.

What we offer

At SpaceX, you will be part of a mission-driven organization focused on revolutionizing internet access through our Starlink satellite constellation. We offer a collaborative work environment where your contributions directly impact customer satisfaction and the success of our services. You will have the opportunity to grow within a dynamic team, gaining valuable experience in customer support and technical troubleshooting. We value diversity and encourage applicants from all backgrounds to apply, as we believe that a variety of perspectives enhances our ability to serve our customers effectively.