Customer Support • Entry-Level

Who you are

You are a problem solver who thrives in a fast-paced environment and is dedicated to ensuring customer satisfaction. With a strong ability to triage and troubleshoot issues, you are proactive in identifying gaps and designing effective support interventions. Your bilingual skills in Greek will enable you to communicate effectively with a diverse customer base, ensuring they receive the best possible support. You are passionate about technology and eager to learn about the innovative solutions SpaceX is developing.

Desirable

Experience in customer support or technical support roles is a plus, as is familiarity with troubleshooting hardware, software, and network issues. You have a knack for analyzing trends and using data to inform your decisions, which will help you surface product and process issues effectively. Your collaborative spirit will allow you to work closely with internal teams to improve workflows and resolve root-cause issues.

What you'll do

As a Customer Support Associate for Starlink, you will be the first point of contact for customers seeking assistance. Your primary responsibility will be to triage and resolve customer issues across various channels, including digital and voice. You will analyze customer interactions to identify trends and gaps in service, using this information to design simple and effective support interventions. Your role will involve advocating for customers within SpaceX, ensuring their voices are heard and their needs are met.

You will provide technical support to customers, leveraging your expertise in hardware, software, and network troubleshooting. By collaborating with internal teams, you will help create and improve troubleshooting workflows, ensuring that customer issues are resolved efficiently. Your ability to surface product, process, and training issues will contribute to the overall improvement of the customer experience.

What we offer

At SpaceX, you will be part of a mission-driven team that is dedicated to making space exploration a reality. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and the success of Starlink. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our quest to revolutionize internet access worldwide and be a part of something truly extraordinary.