About SpaceX
Revolutionizing space travel for humanity's future
Key Highlights
- Founded in 2002 by Elon Musk
- Headquartered in Hawthorne, California
- Developed Falcon 9 and Falcon Heavy rockets
- Raised over $7 billion with a valuation of $137 billion
SpaceX, founded in 2002 by Elon Musk, is a leading aerospace manufacturer and space transportation company headquartered in Hawthorne, California. The company has developed the Falcon 9 and Falcon Heavy rockets, as well as the Dragon spacecraft, which delivers cargo to the International Space Statio...
🎁 Benefits
Employees at SpaceX enjoy competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. The company also supports pro...
🌟 Culture
SpaceX fosters a culture of innovation and engineering excellence, encouraging employees to tackle ambitious projects and push the boundaries of space...
Skills & Technologies
Overview
SpaceX is seeking a Manager of Workforce Planning for the Starlink Customer Success team. You'll lead a team focused on forecasting, staffing models, and scheduling to ensure service level agreements are met. This role requires strong data analysis and statistical skills.
Job Description
Who you are
You have a proven track record in workforce management, with at least 5 years of experience leading teams in a fast-paced environment. Your expertise in data analysis and statistical methods allows you to derive actionable insights that drive operational efficiency. You are skilled in developing staffing models that adapt to fluctuating demand, ensuring that customer support teams are always adequately staffed. Your leadership style fosters an agile and innovative team culture, encouraging collaboration and continuous improvement.
Desirable
Experience with customer support software and workforce planning tools is a plus. Familiarity with service level agreements (SLAs) and performance metrics will help you excel in this role. You are comfortable working cross-functionally with engineering teams to develop and implement workforce planning applications.
What you'll do
As the Manager of Workforce Planning, you will lead a team responsible for managing all aspects of workforce planning for Starlink's customer support operations. You will develop and implement forecasting models that accurately predict support demand, allowing for efficient staffing and scheduling. Your role will involve setting ambitious goals for service levels and ensuring that project priorities align with the overall objectives of the Starlink program. You will utilize data-driven decision-making to enhance team performance and operational efficiency, designing dashboards that provide real-time insights into key metrics.
You will partner closely with the Customer Success engineering team to create and refine workforce planning tools that integrate seamlessly with existing systems. Your ability to analyze data and apply statistical techniques will be crucial in identifying trends and making informed recommendations. You will also be responsible for mentoring and developing your team, fostering a culture of innovation and accountability.
What we offer
At SpaceX, you will be part of a mission-driven organization focused on making space travel accessible and sustainable. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions directly impact the success of our customer support initiatives. Join us in our quest to provide high-speed broadband internet to the world and enable human life on Mars.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at SpaceX.
Similar Jobs You Might Like
Based on your interests and this role
Manager
SpaceX is seeking a Manager of Workforce Planning for their Starlink Customer Success team. You'll lead a team focused on forecasting, staffing models, and scheduling to meet service level agreements. This role requires strong data analysis and statistical skills.
Manager
SpaceX is hiring a Manager, Workforce Planning for the Starlink Customer Success team. You'll lead a team to manage forecasting, staffing models, and scheduling while using data to drive decision-making. This role requires strong analytical skills and experience in workforce management.
Supply Chain Planner
SpaceX is hiring a Supply Chain Planner for the Starlink team to support production planning and inventory management. You'll work with MRP systems and collaborate with engineering and production teams. This role requires expertise in supply chain management.
Software Engineering
SpaceX is hiring a Senior Software Engineer for the Beam Planning team on the Starlink program. You'll work on improving satellite internet experiences using technologies like Java and Python. This role requires strong software development skills and experience in system design.
Software Engineering
SpaceX is hiring a Software Engineer for the Beam Planning team on the Starlink program. You'll work on improving satellite internet experiences using Java and Python. This role requires a strong background in software development and problem-solving skills.