About SpaceX
Revolutionizing space travel for humanity's future
Key Highlights
- Founded in 2002 by Elon Musk
- Headquartered in Hawthorne, California
- Developed Falcon 9 and Falcon Heavy rockets
- Raised over $7 billion with a valuation of $137 billion
SpaceX, founded in 2002 by Elon Musk, is a leading aerospace manufacturer and space transportation company headquartered in Hawthorne, California. The company has developed the Falcon 9 and Falcon Heavy rockets, as well as the Dragon spacecraft, which delivers cargo to the International Space Statio...
🎁 Benefits
Employees at SpaceX enjoy competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. The company also supports pro...
🌟 Culture
SpaceX fosters a culture of innovation and engineering excellence, encouraging employees to tackle ambitious projects and push the boundaries of space...
Skills & Technologies
Overview
SpaceX is seeking a Manager of Workforce Planning for their Starlink Customer Success team. You'll lead a team focused on forecasting, staffing models, and scheduling to meet service level agreements. This role requires strong data analysis and statistical skills.
Job Description
Who you are
You have a proven track record in workforce management, with experience leading teams that focus on forecasting and staffing models. Your analytical skills are top-notch, allowing you to apply statistical analysis effectively to drive decision-making. You understand the importance of operational efficiency and have a knack for designing dashboards that provide actionable insights. You thrive in a collaborative environment, partnering with cross-functional teams to achieve ambitious goals. Your leadership style is agile and innovative, fostering a culture of continuous improvement within your team. You are committed to meeting service level agreements and ensuring customer satisfaction through effective workforce planning.
Desirable
Experience in the tech industry, particularly in customer support or service operations, is a plus. Familiarity with workforce planning tools and applications will set you apart. You are comfortable working with data and have a strong understanding of how to translate variable demand inputs into flexible staffing plans. A background in project management will also be beneficial as you manage project priorities and align them with overall program goals.
What you'll do
In this role, you will lead a team responsible for managing all aspects of the workforce planning program for Starlink's customer support teams. You will develop staffing models that effectively translate highly variable demand inputs into flexible and efficient staffing plans. Your partnership with the Customer Success engineering team will be crucial as you work together to develop workforce planning tools and applications that enhance in-house customer support software. You will set aggressive goals for customer support service levels and ensure that project priorities align with the overall goals of the Starlink program. Your ability to analyze data will drive decision-making processes, helping to optimize team performance and operational efficiency. You will also be responsible for mentoring and developing your team, ensuring they have the skills and resources needed to succeed.
What we offer
At SpaceX, you will be part of a mission-driven organization focused on enabling human life on Mars. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a dynamic environment where innovation is encouraged, and your contributions will have a direct impact on our success. Join us in our quest to provide high-speed broadband internet to the world and be part of a team that is shaping the future of space exploration.
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