About SpaceX
Revolutionizing space travel for humanity's future
Key Highlights
- Founded in 2002 by Elon Musk
- Headquartered in Hawthorne, California
- Developed Falcon 9 and Falcon Heavy rockets
- Raised over $7 billion with a valuation of $137 billion
SpaceX, founded in 2002 by Elon Musk, is a leading aerospace manufacturer and space transportation company headquartered in Hawthorne, California. The company has developed the Falcon 9 and Falcon Heavy rockets, as well as the Dragon spacecraft, which delivers cargo to the International Space Statio...
🎁 Benefits
Employees at SpaceX enjoy competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. The company also supports pro...
🌟 Culture
SpaceX fosters a culture of innovation and engineering excellence, encouraging employees to tackle ambitious projects and push the boundaries of space...
Skills & Technologies
Overview
SpaceX is hiring a Manager, Workforce Planning for the Starlink Customer Success team. You'll lead a team to manage forecasting, staffing models, and scheduling while using data to drive decision-making. This role requires strong analytical skills and experience in workforce management.
Job Description
Who you are
You have a strong background in workforce management, with experience leading teams in a dynamic environment. Your expertise in data analysis and statistical analysis allows you to make informed decisions that drive operational efficiency. You are skilled in developing staffing models that adapt to variable demand, ensuring that customer support teams are well-prepared to meet service level agreements.
You thrive in collaborative settings, partnering with cross-functional teams to develop workforce planning tools and applications. Your ability to set aggressive goals and manage project priorities aligns with the overall objectives of the Starlink program. You are passionate about using data to provide actionable insights into support demand and team performance.
What you'll do
In this role, you will lead a team of planners and analysts responsible for all aspects of the workforce planning program. You will develop and implement staffing models that translate highly variable demand inputs into flexible staffing plans. Collaborating with the Customer Success engineering team, you will create workforce planning tools that enhance our in-house customer support software.
You will set ambitious goals for customer support service levels and ensure that project priorities align with the broader goals of the Starlink initiative. Your leadership will foster an agile and innovative team environment, driving continuous improvement in operational efficiency and customer satisfaction. You will also analyze data to identify trends and make recommendations that enhance team performance and customer experience.
What we offer
At SpaceX, you will be part of a mission-driven organization focused on enabling human life on Mars. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our quest to provide high-speed broadband internet to the world and make a significant impact in the aerospace industry.
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