Other Technical Roles • Mid-Level

Who you are

You have a strong background in aviation technology and a passion for enhancing customer experiences through innovative solutions. Your experience includes working with various airframes and mobile platforms, allowing you to understand the unique challenges faced in aviation environments. You are detail-oriented and possess excellent problem-solving skills, enabling you to conduct thorough root cause investigations and implement effective solutions. You thrive in collaborative settings, working closely with design, test, and manufacturing teams to ensure product quality and performance.

You are adept at developing and documenting procedures that facilitate training for internal operators, ensuring they are well-equipped to provide customer support and troubleshoot issues remotely. Your ability to communicate technical information clearly and effectively makes you a valuable liaison between SpaceX and airline operations. You are committed to continuous improvement and are always looking for ways to enhance processes and customer satisfaction.

What you'll do

As an Aviation Specialist, you will serve as the primary technical focal point for Starlink Aviation, interfacing with airline and customer operations to ensure seamless integration of Starlink products. You will be responsible for monitoring the performance of Starlink systems across various aircraft, identifying and resolving aviation-specific issues as they arise. Your role will involve coordinating and supporting Starlink aviation installations, ensuring that all systems are provisioned correctly and functioning optimally.

You will build, test, and maintain representative ground test setups to reproduce field issues, aiding in root-cause analysis and troubleshooting. Additionally, you will own external-facing certification and airline contractual deliverables, ensuring compliance with industry standards and regulations. Your contributions will directly impact the quality of the Starlink customer experience, making air travel more connected and enjoyable.

What we offer

At SpaceX, you will be part of a mission-driven team dedicated to advancing human life beyond Earth. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a dynamic environment where innovation is encouraged, and your contributions will have a meaningful impact on the future of aviation and space exploration.