Process Specialist • Mid-Level

Who you are

You are a problem solver with a passion for creating simple, high-quality customer experiences. You excel in flexible environments and are steadfast in your efforts to sustain change. Your ability to bring clarity and smart decision-making to leadership teams drives the organization forward. You thrive on identifying opportunities for improvement and enjoy collaborating with cross-functional teams to implement effective solutions.

You have experience coordinating and leading sessions that document participant observations and hold stakeholders accountable for resolving customer issues. As the first point of contact for executive escalations, you ensure that customer problems are resolved swiftly while identifying and eliminating root causes. Your strong communication skills enable you to effectively engage with various teams and stakeholders.

What you'll do

In this role, you will apply “the Algorithm” to streamline process steps and simplify procedures, improving workflows across teams and with customers. You will coordinate and lead Customer Connections sessions, ensuring that participant observations are documented and that stakeholders are held accountable for fixing problems impacting customers. You will serve as the first point of contact for executive escalations, ensuring that customer problems are resolved quickly and that root causes are identified and addressed.

You will work closely with related cross-functional and operational groups to assist in bringing projects to completion. Your role will involve analyzing current processes, identifying inefficiencies, and proposing actionable solutions that enhance customer satisfaction. You will also be responsible for maintaining documentation and reporting on process improvements to leadership.

What we offer

At SpaceX, you will be part of a mission-driven organization focused on enabling human life on Mars. You will work in a dynamic environment where your contributions directly impact the success of the Starlink program. We offer competitive compensation and opportunities for professional growth within a company that values innovation and excellence.