Customer Operations • Mid-Level

Who you are

You are a problem solver with a passion for creating simple, high-quality customer experiences. You excel in flexible environments and are steadfast in your efforts to sustain change. Your ability to bring clarity and smart decision-making to leadership teams drives the organization forward. You thrive on identifying opportunities for improvement and collaborating with cross-functional teams to implement effective solutions.

You have experience coordinating and leading sessions that document participant observations and hold stakeholders accountable for resolving customer issues. As the first point of contact for executive escalations, you ensure that customer problems are resolved quickly and effectively, identifying and eliminating root causes to prevent future issues.

What you'll do

In this role, you will apply “the Algorithm” to streamline processes and simplify procedures, improving workflows across teams and with customers. You will coordinate and lead Customer Connections sessions, ensuring that participant observations are documented and that stakeholders are held accountable for fixing problems impacting customers. You will serve as the first point of contact for executive escalations, ensuring that customer problems are resolved swiftly and that root causes are identified and addressed.

You will work closely with related cross-functional and operational groups to assist in bringing projects to completion. Your role will involve analyzing processes, identifying inefficiencies, and implementing solutions that enhance customer satisfaction and operational efficiency. You will be expected to maintain a high level of autonomy while collaborating with various teams to drive improvements and achieve organizational goals.

What we offer

At SpaceX, you will be part of a mission-driven organization focused on enabling human life on Mars. You will have the opportunity to work in a dynamic environment where your contributions directly impact the future of space exploration. We offer competitive compensation and benefits, along with a culture that values innovation and collaboration. Join us in our quest to revolutionize satellite internet and make a difference in the lives of customers worldwide.