Customer Success • Intern

Who you are

As a Customer Success Intern, you are eager to learn and contribute to the growth of Spendesk. You have a passion for customer engagement and a desire to enhance the customer journey through operational excellence. Your analytical mindset allows you to understand customer needs and develop effective strategies to improve satisfaction and retention. You thrive in collaborative environments and are excited to work at the intersection of Customer Success, Operations, and Product teams. You are adaptable and ready to take on challenges in a fast-paced fintech setting.

What you'll do

In this role, you will support the Customer Success Manager in executing strategic initiatives aimed at maximizing customer value from Spendesk's financial platform. You will assist in optimizing the onboarding process and developing adoption initiatives that enhance the overall customer experience. Your responsibilities will include creating content that engages customers and supports their journey, as well as analyzing customer feedback to identify areas for improvement. You will collaborate closely with cross-functional teams, including Support and Operations, to ensure seamless customer experiences and scalable success processes. Your contributions will directly impact customer satisfaction and retention, making you an integral part of Spendesk's growth.

What we offer

Spendesk provides a dynamic work environment where you can gain valuable experience in customer success within the fintech industry. You will have the opportunity to learn from experienced professionals and develop both analytical and creative skills. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a difference in how businesses manage their finances and build lasting relationships with their customers.