Technical Solutions Specialist • Mid-Level

Who you are

You have a strong background in technical support and client relations, ensuring that product questions and inquiries are addressed efficiently. Your experience allows you to navigate complex technical issues and communicate effectively with both technical and non-technical stakeholders. You thrive in a collaborative environment, working closely with product managers, software engineers, and client-facing teams to deliver exceptional service. You are adaptable and eager to learn about evolving technologies and systems, which is crucial in a fast-paced tech landscape.

What you'll do

As a Technical Solutions Specialist at StackAdapt, you will be responsible for providing technical support to clients, ensuring that their inquiries are resolved promptly and accurately. You will investigate product questions and collaborate with various teams to route inquiries to the appropriate departments when necessary. Your role will involve working closely with the technical leadership team to understand product updates and changes, allowing you to provide informed support to clients. You will also engage in data investigation to help clients optimize their use of the StackAdapt Marketing Platform, ensuring they achieve measurable results in their marketing campaigns.

What we offer

StackAdapt is a remote-first company, offering flexibility for employees to work from anywhere in North America. We provide a dynamic work environment where you can grow your skills and contribute to innovative marketing solutions. Our team is dedicated to empowering marketers, and you will play a key role in supporting this mission. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.