Technical Solutions Specialist • Mid-Level

Who you are

You have a strong background in technical support and customer service, with experience in addressing product-related inquiries and ensuring client satisfaction. You enjoy working closely with technical teams and have a knack for problem-solving, ensuring that client issues are resolved efficiently and effectively.

Your ability to communicate complex technical concepts in a clear and concise manner makes you an asset to both clients and internal teams. You thrive in a collaborative environment, working alongside product managers, software engineers, and technical leadership to enhance the customer experience.

What you'll do

As a Technical Solutions Specialist at StackAdapt, you will be responsible for providing technical support to clients, addressing product questions, and investigating inquiries to ensure they are routed to the appropriate teams. You will work closely with the technical leadership team to understand product features and functionalities, enabling you to assist clients effectively.

You will engage with clients to understand their needs and challenges, providing tailored solutions that enhance their experience with the StackAdapt Marketing Platform. Your role will involve collaborating with various teams to ensure that client feedback is incorporated into product development, helping to drive continuous improvement.

What we offer

StackAdapt is a remote-first company, allowing you the flexibility to work from anywhere in North America. We foster a culture of innovation and collaboration, where your contributions will directly impact our clients and the overall success of the company. Join us to be part of a forward-thinking team that is shaping the future of marketing technology.