About StockX
The marketplace for coveted streetwear and sneakers
Key Highlights
- 12 million buyers on the platform
- $495 million raised in Series E funding
- Headquartered in Downtown Detroit, MI
- Authenticity verification sets it apart from competitors
StockX is a leading streetwear marketplace headquartered in Downtown Detroit, MI, connecting buyers and sellers through a unique live bid-and-ask structure. With over 12 million buyers on its platform, StockX has raised $495 million in funding across multiple rounds, including its Series E. The comp...
🎁 Benefits
StockX offers unlimited paid time off, comprehensive health insurance, and a 401k program to support employees' financial futures. The company also pr...
🌟 Culture
StockX fosters a culture of transparency and authenticity, prioritizing the verification of products sold on its platform. The company is focused on i...
Overview
StockX is seeking a Vice President of Global Customer Service Operations to lead their customer service operational team across North America, EMEA, and APAC. This role requires strong leadership and strategic development skills to enhance customer service outcomes.
Job Description
Who you are
You have extensive experience in customer service operations, ideally in a global context, and possess a strong track record of leading teams to achieve exceptional service outcomes. Your leadership style is centered around empowering your team, fostering a culture of excellence, and driving performance through effective people development strategies. You are a strategic thinker with a tech-centric mindset, capable of integrating various departmental objectives to meet overarching company goals. Your analytical skills enable you to assess performance metrics and implement improvements effectively. You are an excellent communicator, able to articulate the vision and objectives of the customer service team to both internal stakeholders and external partners.
Desirable
Experience in managing customer service operations across multiple regions, including North America, EMEA, and APAC, is highly desirable. Familiarity with customer service technologies and platforms will be beneficial in this role. A background in e-commerce or retail can provide valuable insights into customer expectations and service delivery.
What you'll do
In this role, you will lead the global customer service operations team, ensuring that they deliver world-class service across various channels. You will be responsible for developing and executing strategies that enhance employee engagement, customer satisfaction, and operational efficiencies. Collaborating with other executives, you will integrate different departmental objectives to create a cohesive approach to customer service. You will oversee both in-house teams and strategic outsourced partners, ensuring alignment with company goals. Your role will involve analyzing performance data to identify areas for improvement and implementing best practices to enhance service delivery. You will also play a key role in mentoring and developing your team, fostering a culture of continuous improvement and excellence.
What we offer
StockX offers a dynamic work environment where you can make a significant impact on the customer experience. You will have the opportunity to work with a talented team and contribute to the company's mission of connecting customers to culture through their passions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer service at StockX.
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