Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, particularly in the context of financial crimes and compliance. With at least 5 years of experience, you understand the intricacies of Anti-Money Laundering (AML) investigations and have a solid grasp of financial crime regulatory frameworks, including the BSA Patriot Act and OFAC regulations. Your experience includes familiarity with financial crime technology stacks, such as watchlist management systems and transaction monitoring tools. You are adept at building and scaling teams from the ground up, having successfully led initiatives in high-growth technology environments.

You possess excellent problem-solving skills and a passion for addressing global user issues. Your ability to drive process improvements and operational efficiencies is complemented by your strong leadership qualities. You thrive in dynamic settings and are motivated by the opportunity to contribute to a mission-driven organization like Stripe. You are also comfortable navigating complex regulatory landscapes and ensuring compliance across various jurisdictions.

Desirable

Experience in a high-growth technology company is a plus, as is a background in financial services or fintech. Familiarity with case management tooling and screening processes will enhance your effectiveness in this role. You are a proactive communicator, capable of collaborating with cross-functional teams to achieve operational excellence.

What you'll do

In this role, you will lead the Stripe Delivery Center's operations focused on financial crimes, specifically Anti-Money Laundering investigations. You will be responsible for recruiting, managing, and developing a team of Operations Associates dedicated to ensuring that Stripe's platform remains safe and compliant with regulatory standards. Your leadership will be crucial in designing and implementing operational strategies that support the scaled needs of both external users and internal teams.

You will work closely with various stakeholders to identify operational challenges and develop solutions that enhance efficiency and effectiveness. Your role will involve analyzing existing processes, implementing best practices, and driving continuous improvement initiatives. You will also be responsible for monitoring team performance and ensuring that all investigations are conducted in accordance with regulatory requirements.

As part of the Stripe team, you will play a front-line role in building new operational capabilities that will support the company's growth over the next decade. You will engage with technology and tools that facilitate financial crime investigations, ensuring that your team is equipped with the necessary resources to succeed. Your contributions will directly impact Stripe's ability to maintain a secure platform and uphold its commitment to compliance.

What we offer

At Stripe, you will be part of a mission-driven organization that is dedicated to increasing the GDP of the internet. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with a diverse team of professionals who are passionate about solving complex problems and driving innovation in the financial technology space. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in making a meaningful impact on the global economy.