About Stripe
The financial infrastructure platform for modern businesses
Key Highlights
- Processes over $1 trillion in payments annually
- Raised $8.7 billion in funding, including Series H
- Headquartered in SoMa, San Francisco, CA
- Expanding services to Brazil and India
Stripe is a leading financial infrastructure platform that processes over $1 trillion in payments annually for businesses of all sizes, from startups to Fortune 500 companies. Headquartered in SoMa, San Francisco, Stripe has raised $8.7 billion in funding across multiple rounds, including its recent...
🎁 Benefits
Stripe offers an unlimited paid time off policy, flexible work-from-home opportunities, comprehensive mental and physical health plans, and generous f...
🌟 Culture
Stripe fosters a culture focused on innovation and growth, with a commitment to expanding its services globally. The company emphasizes engineering ex...
Skills & Technologies
Overview
Stripe is hiring a Fraud Operations Team Lead to oversee the operational execution of fraud review processes. You'll work closely with a team of Operations Associates to optimize fraud detection and prevention strategies. This role requires strong analytical skills and experience in payments risk.
Job Description
Who you are
You have a strong background in fraud operations, with experience leading teams in a fast-paced environment. Your expertise in payments risk, including CNP/card testing and transaction fraud, allows you to navigate complex casework effectively. You are comfortable with data analytics, using it to track team performance and drive improvements in fraud review operations. Your leadership style emphasizes real-time coaching and high-quality decision-making, ensuring your team meets operational goals.
You thrive in collaborative settings, partnering with data science and engineering teams to enhance fraud detection tools and processes. Your ability to redesign workflows and implement tooling improvements is key to optimizing unit-level fraud review operations. You understand the importance of minimizing user friction while maintaining robust fraud prevention measures. You are passionate about protecting users and the financial ecosystem from fraud.
What you'll do
As the Fraud Operations Team Lead at Stripe, you will be responsible for the day-to-day management of your team's operations, focusing on queue health, SLA attainment, and decision quality. You will stay hands-on with complex casework, providing guidance and support to your team as they navigate challenging fraud scenarios. Your role will involve modeling high-quality decision-making and serving as the first-line escalation owner for operational issues.
You will drive initiatives to optimize fraud review processes through process redesign and tooling enhancements. Collaborating closely with data science and engineering teams, you will leverage analytics to inform your strategies and improve team performance. Your leadership will be crucial in fostering a culture of accountability and excellence within the Fraud Operations team.
What we offer
At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work with a talented team dedicated to making a significant impact in the financial ecosystem. We offer competitive compensation and benefits, along with a supportive work environment that encourages professional growth and development. Join us in our commitment to protecting users and enhancing the integrity of financial transactions.
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