Product Operations • Mid-Level

Who you are

You have a strong operational background with experience in service delivery and process improvement in a high-growth technology company. You are skilled at identifying and remediating quality gaps in team performance, ensuring that support operations run smoothly and efficiently. Your ability to partner effectively with internal stakeholders is key to your success, as you work collaboratively to enhance the user experience. You are passionate about innovation and continuously seek ways to improve processes and workflows within the team. You thrive in a fast-paced environment and are dedicated to providing high-quality support to users.

Desirable

Experience leading teams with multi-channel support is a plus, as it demonstrates your capability to manage diverse support channels effectively. A background in technology and familiarity with financial infrastructure platforms will help you understand the unique challenges faced by Stripe's users. You are adaptable and open to learning new skills that will enhance your ability to lead the Product Support Operations team.

What you'll do

As the Manager of Product Support Operations at Stripe, you will oversee the Product Support team, ensuring that users receive fast and reliable support across Stripe’s suite of products. You will collaborate closely with cross-functional teams to address complex issues and improve support workflows. Your role will involve analyzing support metrics to identify areas for improvement and implementing strategies to enhance operational excellence. You will lead initiatives aimed at raising the bar on user experience, ensuring that the support provided is of the highest quality.

You will also be responsible for training and mentoring team members, fostering a culture of collaboration and inclusivity within the team. By promoting best practices and encouraging innovation, you will help create an environment where team members feel empowered to contribute their ideas and solutions. Your leadership will be crucial in driving the team's success and achieving Stripe's mission to reshape the financial landscape for businesses worldwide.

What we offer

At Stripe, you will be part of a vibrant community dedicated to enhancing the global economy. The Mexico City office is a hub of collaboration and innovation, where you will have the opportunity to work with talented individuals who share your commitment to excellence. We prioritize creating a supportive and inclusive workplace, where every team member can thrive and celebrate successes together. While specific salary details are not mentioned, we offer competitive compensation and benefits to ensure that you feel valued as part of our team.