Customer Support • Lead

Who you are

You have a strong background in customer support management, with experience leading teams in a fast-paced environment. Your leadership style fosters a culture of continuous improvement and operational excellence, ensuring that your team delivers world-class support to customers. You understand the importance of collaboration and communication, and you thrive in a diverse and inclusive workplace where every team member's contributions are valued. You are passionate about empowering your team to take on exciting challenges and develop their skills, creating an environment where innovation meets impact.

You possess excellent problem-solving skills and a customer-centric mindset, always striving to enhance the customer experience. Your ability to analyze support metrics and implement effective strategies has led to improved customer satisfaction and team performance in your previous roles. You are adaptable and open to feedback, continuously seeking ways to improve processes and support delivery.

What you'll do

As the Lead Manager of Product Support at Canto, you will be responsible for overseeing the support teams located in Ireland and Germany, ensuring they provide exceptional service to our diverse customer base across the EMEA region. You will drive operational excellence by implementing best practices and fostering a culture of continuous improvement within your teams. Collaborating closely with other departments, you will ensure that customer feedback is effectively communicated and addressed, leading to enhancements in our products and services.

You will develop and monitor key performance indicators to assess team performance and customer satisfaction, using this data to inform your strategies and initiatives. Your role will involve mentoring and coaching team members, helping them to grow in their roles and develop their skills. You will also play a key role in recruitment, ensuring that we attract and retain top talent in the support function.

What we offer

At Canto, we offer a supportive and inclusive work environment where you can thrive and make a real impact. You will have the opportunity to work with a talented team dedicated to transforming digital asset management. We believe in continuous learning and provide resources for professional development to help you grow in your career. Join us and be part of a company that values creativity, collaboration, and innovation.