Technical Account Manager • Mid-Level

Who you are

You have a strong operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes. Your experience includes practicing in small to medium scale project management, which has honed your organizational skills and self-starting mindset. You are familiar with tools like Postman and Python, and you have a solid understanding of the payments industry, which allows you to effectively support clients in this space.

What you'll do

As a Technical Account Manager at Stripe, you will provide a Gold Standard Experience to your assigned accounts’ key stakeholders. You will work with the wider Operations team to provide current state, resources, and knowledge to enable this experience across teams interacting directly with users via support channels, external documentation, or product/feature feedback or development. Your role will involve fostering long-term user relationships that grow loyalty to Stripe and its products. You will work cross-functionally both internally and within your users’ organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion.

What we offer

At Stripe, you will have the opportunity to work with a diverse team dedicated to increasing the GDP of the internet. We offer a collaborative environment where you can grow your skills and make a significant impact on our clients' success. You will be part of a mission-driven company that values innovation and customer satisfaction.