Technical Account Manager • Lead

Who you are

You have a proven track record in technical account management, with experience leading teams and driving customer success. Your ability to connect with clients and understand their needs makes you an effective advocate for their interests within the organization. You are a subject matter expert on technical solutions and have a passion for helping others leverage technology to solve complex problems. You thrive in a fast-paced environment and are committed to making a meaningful impact in public safety. Your leadership style fosters collaboration and encourages team members to grow and excel in their roles.

You possess strong problem-solving skills and can navigate challenging situations with ease. Your experience in managing technical support teams has equipped you with the ability to respond to urgent needs and provide effective solutions. You understand the importance of building relationships with law enforcement agencies and are dedicated to ensuring their successful adoption of Axon's products and services. You are adaptable and can manage change effectively, helping agencies overcome obstacles and embrace new technologies.

What you'll do

As the Manager of the Technical Account Management team, you will oversee the delivery of exceptional technical support to law enforcement agencies. You will lead a team of Technical Account Managers, ensuring they have the resources and guidance needed to succeed. Your role will involve identifying agency pain points and providing tailored solutions to enhance their operations. You will act as a change manager, helping agencies adopt new technologies and practices that improve public safety outcomes.

You will be responsible for developing and implementing strategies that drive customer satisfaction and success. This includes regular communication with clients to understand their needs and challenges, as well as providing training and support to ensure they can effectively use Axon's products. You will also collaborate with other departments within Axon to advocate for the needs of law enforcement agencies and ensure their voices are heard in product development and service delivery.

Your leadership will play a crucial role in shaping the future of technical account management at Axon. You will be expected to stay informed about industry trends and best practices, continuously seeking ways to improve the team's performance and the value delivered to clients. You will also be involved in strategic planning and decision-making, contributing to the overall success of Axon’s mission to protect life.

What we offer

At Axon, you will be part of a mission-driven organization that values your contributions and supports your professional growth. We offer a collaborative work environment where diverse perspectives are encouraged and valued. You will have the opportunity to make a real impact in the lives of law enforcement agencies and the communities they serve. We provide competitive compensation and benefits, as well as opportunities for career advancement within the company. Join us in our mission to create a safer world through innovative technology.