Support Engineer • Senior

Who you are

You have a strong background in supporting developers and resolving complex infrastructure issues — your experience includes working directly with developers to debug deployment problems in cloud-native environments. You thrive on solving real-world distributed systems challenges and enjoy enabling others to succeed. Your passion for improving developer experience drives you to build world-class open-source software and communities.

You possess deep knowledge of Kubernetes and Docker — you understand how to leverage these technologies to enhance the reliability and performance of applications. Your ability to investigate and resolve performance bottlenecks, networking problems, and availability incidents makes you a valuable asset to any team.

You are collaborative and genuine, embodying the values of curiosity and humility — you believe in the importance of teamwork and are eager to share your knowledge with others. Your commitment to continuous improvement and innovation aligns with Temporal's mission to be a reliable foundation for developers.

Desirable

Experience with cloud services and infrastructure management is a plus — familiarity with various cloud platforms will enhance your ability to support developers effectively. A background in open-source software development will also be beneficial as you contribute to building a supportive community around Temporal.

What you'll do

As a Senior Developer Support Engineer, you will play a crucial role in helping developers deploy, operate, and scale Temporal in cloud-native environments. You will focus on troubleshooting infrastructure issues, providing clear and actionable guidance to developers, and improving the overall reliability of the Temporal platform. Your work will involve investigating and resolving performance bottlenecks, networking problems, and availability incidents, ensuring that developers can run Temporal effectively.

You will collaborate closely with the engineering team to build tooling that simplifies the developer experience — your insights will help shape the future of Temporal as you work to enhance its capabilities. You will also engage with the developer community, gathering feedback and sharing best practices to foster a thriving ecosystem around Temporal.

What we offer

At Temporal, you will be part of a growing team that values collaboration and innovation — we encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work on meaningful projects that impact the developer community and contribute to the evolution of open-source software. We offer a supportive work environment where your contributions are recognized and valued, and where you can grow your skills and career alongside passionate colleagues.