Technical Support Manager • Lead

Who you are

You have a proven track record in technical support management, with experience leading teams in a fast-paced environment. Your leadership style is centered around motivating and developing team members to achieve high levels of customer satisfaction. You understand the importance of balancing team development with delivering exceptional support experiences. You are results-oriented and have a strong focus on customer satisfaction metrics, aiming to exceed benchmarks consistently.

You possess excellent communication skills, enabling you to effectively collaborate with cross-functional teams and stakeholders. Your ability to analyze customer feedback and implement improvements is key to your success. You thrive in a challenging environment and are passionate about building a culture of excellence within your team. You are adaptable and can navigate the complexities of managing a remote team across different time zones.

What you'll do

In this role, you will lead and mentor a multi-shift support engineering team, ensuring they have the resources and guidance needed to excel. You will be the go-to expert for policies and procedures, providing support and direction to your team members. Your primary goal will be to enhance customer satisfaction, leveraging your experience to implement best practices and innovative solutions.

You will analyze customer satisfaction data and work closely with your team to identify areas for improvement. Regular coaching and mentorship will be a significant part of your responsibilities, helping team members develop their skills and advance in their careers. You will also collaborate with other departments to ensure a seamless customer experience, addressing any challenges that arise promptly and effectively.

What we offer

Tenable offers a supportive and inclusive work environment where you can thrive. You will have the opportunity to work with some of the most talented professionals in the cybersecurity industry. We prioritize employee development and provide resources to help you grow in your career. Our culture emphasizes collaboration, respect, and excellence, ensuring that every team member feels valued and empowered to contribute.

As part of our commitment to employee well-being, we offer flexible work arrangements and a comprehensive benefits package. Join us in our mission to help organizations understand and reduce cyber risk, making a meaningful impact in the cybersecurity landscape.