About Huntress
Empowering SMBs with robust cybersecurity solutions
Key Highlights
- Headquartered in Ellicott City, MD with 501-1000 employees
- $289.8 million raised in Series C funding
- Specializes in cybersecurity solutions for SMBs
- Offers 12 weeks of paid parental leave and stock options
Huntress, headquartered in Ellicott City, MD, is a managed cybersecurity platform specifically designed for small to medium-sized businesses (SMBs). Founded in 2015, Huntress has raised $289.8 million in funding across multiple rounds, including a Series C round, and has grown to employ over 500 ind...
🎁 Benefits
Huntress offers a comprehensive benefits package including 100% remote work flexibility, 12 weeks of paid parental leave, a 5% 401K match, and stock o...
🌟 Culture
Huntress fosters a unique culture focused on empowering SMBs with robust cybersecurity solutions. The company is dedicated to continuous improvement a...
Customer Support • Entry-Level
Overview
Huntress is hiring a Product Support Specialist to provide best-in-class service to customers in the cybersecurity sector. This role is fully remote and requires candidates located in the Pacific Time Zone.
Job Description
Who you are
You are a dedicated individual with a passion for providing exceptional customer support. You thrive in a remote work environment and are comfortable working with a global team. You understand the importance of cybersecurity and are eager to help customers navigate their challenges. You possess strong communication skills and are committed to transparency and honesty in your interactions. You are detail-oriented and take pride in maintaining high customer satisfaction ratings. You are adaptable and ready to learn about the cybersecurity landscape to better assist customers.
What you'll do
As a Product Support Specialist at Huntress, you will be responsible for assisting customers with inquiries related to our cybersecurity products. You will work closely with the Product Support Manager to ensure that customer issues are resolved promptly and effectively. You will engage with customers through various channels, providing them with the information and support they need to utilize our products successfully. You will contribute to maintaining our high customer satisfaction ratings by ensuring timely responses and effective solutions. You will also have the opportunity to collaborate with other teams to improve our products and services based on customer feedback.
What we offer
Huntress offers a competitive compensation package, including a base salary ranging from $50,000 to $65,000, plus bonuses and equity. You will be part of a fully remote team that values collaboration and innovation. We provide opportunities for professional growth and development in the cybersecurity field. Our culture emphasizes transparency, honesty, and a commitment to making a difference in the cybersecurity landscape. Join us in our mission to protect businesses and make a real impact in the industry.
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