About Teya
Empowering small businesses with seamless financial solutions
Key Highlights
- Over 300,000 business owners served
- Headquartered in London, UK
- 1,000-5,000 employees dedicated to fintech solutions
- Comprehensive services including payments and cash advances
Teya is a comprehensive financial platform designed specifically for small and growing businesses, offering services such as payment processing, loyalty programs, and cash advances. Based in London, Teya has successfully assisted over 300,000 business owners in enhancing their operations and custome...
π Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy, fostering a healthy work-life balance....
π Culture
Teya promotes a culture of innovation and customer-centricity, encouraging employees to contribute ideas that directly impact small businesses. The co...
Overview
Teya is hiring an Account Management Specialist to nurture long-term relationships with merchants in Croatia. You'll focus on driving growth and ensuring client satisfaction. This role requires strong interpersonal skills and a proactive approach to client management.
Job Description
Who you are
You are an experienced Account Management Specialist with a passion for helping small and growing businesses thrive. You have a proven track record of building deep, trusting relationships with clients, understanding their business goals, challenges, and needs. You are proactive in educating clients about new products and features, identifying opportunities for cross-selling and upselling to maximize account value. You are skilled at monitoring account health, catching early warning signals, and taking timely action to retain clients. You act as a bridge between merchants and internal teams, ensuring a seamless experience for clients. You believe in the importance of diversity and are committed to creating an inclusive environment for all.
What you'll do
In this role, you will champion merchant success by engaging regularly with your portfolio of clients. You will drive growth by proactively educating clients on Teya's products and features, identifying opportunities to increase account value. You will monitor account health and take action to prevent churn, reaching out to clients who may be at risk of leaving. You will coordinate with internal teams to resolve any technical issues or inquiries, ensuring a frictionless experience for merchants. You will gather structured feedback from clients to inform product development and improve service delivery. Your mission is to be the ultimate growth partner for our merchants, helping them to thrive in their businesses.
What we offer
At Teya, we offer a fast-paced and innovative work environment where you can make a real impact. We believe in the importance of work-life balance and provide flexible working arrangements. You will have the opportunity to work with a diverse team that values collaboration and creativity. We are committed to your professional development and offer training and growth opportunities to help you succeed in your career. Join us in our mission to empower small businesses across Europe.
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